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Customer Care - Pharmacy Specialist

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San Antonio, Texas - TX JobRxIndex

Job Ref:  11109614
Employer:  JobRxIndex
Banner:  Burnett Specialists Staffing & Recruiting
Position type:  Not Employer Defined
Job Category:  Health-Systems (Hospital / LTC / Home Infusion)
Sub Category:  Pharmacist
Job Description

Looking for experienced Customer Service Representatives for a great REMOTE opportunity!
This is a back-office type of role, which requires pulling customer accounts and researching them to schedule a new prescription or potentially refill a prescription order while ensuring the patient receives their medication in a timely manner. In most cases you will need to conduct an outbound call to resolve a customer's case. This role requires you to process cases in an efficient manner and you are measured on your ability to process no less than 14 tasks per hour as a core agent and this ability is essential to your success.

  • Long Term Contract
  • Have to reside in Texas!
  • Training is Monday-Friday, 8AM-5PM
  • Pay rate: $13.50/hour with monthly performance-based bonuses.
  • Production schedule is provided after training.
  • Must pass background check and drug screen
  • Must have a minimum of High School Diploma or GED (and provide proof)
  • Customer Service Associate/Customer Care Representative, call center experience, minimum of 1 year

Skillset required:
  • Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user. Candidate should be able to answer general questions about Office products.
Productivity Management:
  • Strong soft skills are needed (great tone, empathy) as this role is required to make outbound calls.
  • Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
  • Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's.
  • Ensure accuracy in the tasks completed.
  • Demonstrate analytical capabilities while performing tasks.
  • Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
Specialized/Practical Knowledge:
  • Good proficiency on English language.
  • Computer literate, should be able to work with different programs and screens with the customer on the line.
  • Excellent grasping powers able to understand the various processes.
  • Team player with excellent verbal and written communication skill.
  • Willing to work in 24/7 environment and sign a service agreement as per company norms.
  • Ability to work in flexible work schedule, including holidays & weekends.
Knowledge, Skills & Abilities
  • Should be committed and focused to succeed under challenging work environment
  • Should be able to adapt with the changes in the processes and updates in a dynamic process.
  • Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
  • Should seek feedback on one's performance and uses that feedback to grow
  • Agents will work cases, investigate, research, and make outbound calls to doctor's offices or clients as necessary.
  • High Level = Resolve cases to ensure our customers get the right medications in a timely manner.

SANAN80

Meet The Recruiter

Ashlee Steele
Operations Manager

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  • Connect on LinkedIn

Location
State:  Texas - TX
City:  San Antonio
ref: (11109614) 15 days ago
Applied = 0
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